COVID-19 Protocols

For you, your pet’s, and our staff’s safety, we have implemented the following procedures during these unprecedented times. To limit contact and exposure, we are seeing pets via “curbside” and ask that you drop your pet off with us or wait in your car during the appointment.

Important

• If it is hot, our pets - especially “short-faced” breeds - can get overheated quickly. Keep windows down or run your AC if necessary. Bring water.

• Make sure your dog is on a secure leash and collar or in a carrier (cats and small dogs).

• CONTACT METHOD: Please bring your cell phone! This is our only means of communication with you. Expect that some of the calls may come from a blocked phone number as we’re using additional lines during this time.

Before Your Appointment

• For your benefit and to greatly reduce your wait time and the time it takes to take care of your pet, we ask that you fill out an appropriate history form available on our website 2 days before your appointment (unless it is an urgent visit). Forms are available here. Please make sure ALL your concerns are filled out on the form.

  • NEW PATIENTS – In addition to the history form, please fill out a New Patient Registration Form.

• We will also contact you before your appointment to confirm and obtain additional information needed to decrease your wait time.

• Please collect a stool specimen within 1 day prior to your appointment (we only need a teaspoon size).

Arriving for Your Appointment

• For pets staying with us all day (procedures, surgery, treatments, or bathing), you must arrive before 8:30 AM. Pick up will be later in the day (usually after 4 pm).

• For pets being seen and released as soon as possible, you will be given a time to arrive. The time it takes to take care of your pet will vary widely. Expect a call from us for more information or to discuss treatment and discharge instructions.

• When you arrive in the parking lot, please wait in your car. Call us at 704-824-9876 and let us know you are in the parking lot and provide us with your contact number for the day.

• We will let you know as soon as we are ready to admit your pet. At that point, you will come inside the door where an assistant will admit your pet. (We will exchange leashes or take your pet in a carrier).

• Please go back to your car after your pet is admitted. If your pet is not being admitted for the entire day, you may wait in the parking lot but expect a long wait time. As long as you will answer your phone and be ready to come back to pick up your pet, you may leave.

• We will call you if we need more information or when your pet is ready. Please be prepared to come back to the hospital when you receive the discharge call. You may receive several calls at various stages of your pet’s visit.

Picking Up Your Pet

• We will call you to go over any final instructions, collect payment on the phone via credit card, and set up any follow-up appointments. To decrease wait time, please have your payment method available.

• Once payment is received, you will be instructed on when to step inside so we can bring your pet to you.